Frequently Asked Questions
GOT A QUESTION?
How can I contact Choice Fruit Products?
You can telephone us on 022 328 0056 or email
Do all gift baskets and hampers come with a complimentary gift card?
Yes, all gift basket/hamper purchases come with a complimentary gift card (if requested). Once your product has been added, a message can be entered on the cart page before checkout.
If you forget to add your message, simply reply to your order confirmation email or email us directly and we will include it. Please note that for privacy reasons, all gift cards with a personal message are delivered in a sealed envelope.
Can my gifts be customized?
We can include or exclude any item in any of our hampers – we are more than happy to help. If you have any specific dietary requirements we can work with you to create your perfect gift basket/hamper.
Please call us on 022 328 0056 or email to discuss this.
Can I send gifts to multiple addresses?
Of course you can, but it is easiest if you email us the information. We would require the following: (please include in your email)
- Item or items you wish to purchase
- Recipients names – stating which item is for which recipient if your purchase includes differing items
- Shipping addresses for each recipient
- Individual messages (if applicable)
- Any special delivery instructions
- A delivery charge will apply to each delivery address
- This option is available via email and bank transfer only (not internet ordering, unless of course you wish to enter each order individually!)
DELIVERY
How much is delivery?
Flat rate delivery New Zealand Wide $9.95 + rural (where applicable) Free Urban Wairarapa delivery
Can I choose a particular delivery date?
Please enter your preferred delivery date in the notes section at checkout or email us directly.
We will endeavour to have your gift delivered by that day (or just before) but due to factors outside our control we cannot guarantee the delivery date – if your delivery is within Urban Wairarapa we can personally deliver your gift (subject to availability).
Can you deliver on Saturdays?
Possibly, please contact us to confirm.
Can you deliver on Sundays or on Public Holidays?
Not usually, however, we may be able to do so within the Urban Wairarapa region. Please call 022 328 0056 to discuss.
Can you deliver to rural addresses?
Yes, provided there is enough time to complete delivery as rural normally adds at least 2-4 days to the delivery time. Note that the rural charge is determined by the freight company, not us.
For Urban Wairarapa please contact us (subject to availability).
Can I track my delivery?
If you wish to know the status of your delivery please contact us and we will be more than happy to confirm its status or provide you with the tracking number.
PAYMENT
You can choose to pay by EFTPOS, credit card, as a direct debit into our bank account (please place your order via email or telephone for this option), or we also offer Lay-Buy (please click this option when purchasing online).
How safe are my credit card details if paying online?
We use Stripe as our payment gateway provider. Stripe is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. We never see or store your credit card details when you place an order online with us.
Alternatively, contact us directly to place your order and we will advise our bank account details so you can pay us directly.
Which cards are accepted?
Visa, MasterCard, and American Express.
Can I open an account with Choice Fruit Products?
We would love it if you are going to be placing orders regularly and therefore we can look at opening an account – please telephone us directly on 022 328 0056 for further information.