COURIER DELIVERY - CASTLE COURIERS/FASTWAY COURIERS
2-4 working days to all major areas - regional & rural areas delivery may be 2-7 working days
Should unforeseen circumstances delay your order we will contact you as soon as possible
Note we do not courier on a Friday, due to parcels remaining at the courier depot over the weekend in unregulated temperatures
Please make sure provide a secure address or alternatively an address where there will be someone available to sign upon receipt
In the unlikely event that you have not received your parcel within the estimated delivery timeframe, please contact us at - note that we do not offer a refund if your order is not delivered by a specific date (as this is outside our control).
CHOICE FRUIT PRODUCTS cannot take responsibility for any missing parcels that have been deemed as ‘successfully delivered’ by the courier company
Whilst we endeavour to always provide the highest level of service and customer satisfaction if you are not happy within aspect of your purchase, please do not hesitate to contact us
All shipping costs are based solely on the weight of your order, and your region - we feel this is a much fairer way rather than a 'one price suits all' regime.
We do not charge extra for shipping, all of our prices are 'at cost' and are subject to change without notice, consequently we reuse/recycle all packaging whenever possible. Please refer here for delivery costs.
CHOICE FRUIT PRODUCTS reserves the right to change web prices, products and shipping rates as and when required
CHOICE FRUIT PRODUCTS will accept returns subject to the following conditions:
Consequently, if you receive an item(s) that you believe is faulty or incorrect, please contact us at CHOICE FRUIT PRODUCTS within 2 weeks of receipt. We will require photographic evidence to show the nature of the fault.
In the unlikely event of a manufacturing fault or damage prior to delivery CHOICE FRUIT PRODUCTS accepts faulty or damaged returns as long as we are notified within 2 weeks of receipt of goods. Outside of this timeframe, we are unable to offer an exchange or refund.
CHOICE FRUIT PRODUCTS will replace any damaged/faulty goods, or if this is not possible, a full refund will be issued for the value of the damaged/faulty goods.
We are unable to to provide refunds or exchanges if you change your mind. However if you contact us before your order has been despatched, we may be able to help.
The above policy observes obligations under the Consumer Guarantees Act (1993), and Fair Trading Act (1986)